How To Return An Item:
All returned items must be in their original unused condition, unless there is a manufacturer´s defect. Items must be returned within 90 days of purchase.
- Please send email to to request a refund or Exchange. You will be assigned a Return Authorization # (RA#).
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Send returned item(s) with Return Authorization # to:
STS COMPANY
Returns Department /RA # _____
655 Redwood Highway, Suite 310
Mill Valley, CA 94941
- Include in your package a signed letter stating the reason for your your return/exchange and the original Invoice and/or Packing slip.
Return Exceptions:
Merchandise that has been opened, used, or altered will not be accepted for return or exchange.
Restocking Fee:
All items are subject to a 20% restocking fee. This will be deducted from your refund.
We also do not refund the original shipping and handling costs unless STS was responsible for incorrectly filling the order.
Exchanges:
ALL EXCHANGES MUST OCCUR WITHIN 30 DAYS OF RECEIVING YOUR ORIGINAL ORDER.
If your item is in new condition, you may exchange your item for a different size or product. You will not be subject to a restocking fee in this case, but you will be responsible for relevant shipping costs and any difference in cost if the product is exchanged for a more expensive item.
